Shipping policy

Shipping Policy

Last Updated: 24 October 2026

At Tiled Up, we are committed to providing a reliable and efficient delivery service. We aim to ensure that your tiling tools and accessories arrive safely and in good condition.

Website: tiled-up.co.uk

1. Shipping Destinations

We offer delivery to eligible locations within the United Kingdom, subject to availability and checkout restrictions.

Delivery availability may vary depending on the customer's postcode, product type, and shipping requirements.

Customers can confirm available shipping options by entering their delivery address during checkout.

2. Order Processing

Orders are processed during our normal business working days, excluding weekends and UK public holidays.

Orders are normally dispatched within 3–4 days. This is the time before dispatch, not the delivery transit time. Processing times may vary depending on product availability, order volume, and operational requirements.

Once your order has been dispatched, you will receive a shipping confirmation email where applicable.

3. Delivery Timeframes

Estimated delivery times are provided during checkout or in the relevant shipping confirmation.

Delivery times may vary depending on the destination, courier availability, and other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly confirmed as a guaranteed delivery service.

We will comply with applicable UK consumer laws regarding delivery deadlines and delays.

4. Shipping Charges

Shipping charges are calculated based on the delivery options and rates configured for your order.

The final shipping cost will be displayed at checkout before payment.

Shipping charges may vary depending on:

The quantity of products ordered.
The size and weight of the package.
The delivery destination.
The shipping method selected.
Any applicable shipping promotions.

Additional charges may apply to certain remote locations where disclosed at checkout.

5. Multiple Items and Combined Orders

When customers purchase multiple products, items may be shipped together or in separate packages depending on availability and packaging requirements.

Shipping costs will be calculated according to the applicable shipping rates displayed at checkout.

Ordering multiple units may affect the shipping charge.

If an order is dispatched in separate packages, customers may receive more than one delivery.

6. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking details may take some time to become active after collection by the courier.

Customers can use the tracking information provided to check their shipment status.

7. Delivery Delays

We make reasonable efforts to dispatch orders promptly.

However, delays may occasionally occur due to:

High order volumes.
Courier disruptions.
Severe weather conditions.
Public holidays.
Incorrect or incomplete delivery information.
Circumstances beyond our reasonable control.

If a significant delivery delay occurs, please contact our customer support team.

Your statutory rights relating to late or failed delivery remain unaffected.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details during checkout.

Please ensure that your full name, delivery address, postcode, and contact information are correct.

If you notice an error after placing your order, contact us as soon as possible.

We will attempt to update the delivery details before dispatch, although changes cannot always be guaranteed.

9. Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the issue with the relevant delivery provider and work towards an appropriate resolution.

Where goods are lost before delivery and the retailer remains responsible under applicable consumer law, we will provide the appropriate remedy, including replacement or refund where required.

10. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, include:

Your order number.
Photographs of the damaged product.
Photographs of the packaging.
A description of the issue.

We will review the information and arrange an appropriate resolution in accordance with your statutory consumer rights.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may provide instructions for redelivery or collection.

Please follow the courier's instructions or contact us for assistance.

Additional delivery charges may apply where legally permitted and clearly disclosed, particularly if redelivery is required due to incorrect customer-provided information.

12. International Shipping

International shipping is available only where specifically offered during checkout.

Customers outside the United Kingdom should confirm delivery availability before placing an order.

Where applicable, international orders may be subject to customs duties, import taxes, or additional charges, which will be disclosed as required by applicable law.