Terms of Service

Last Updated: 24 October 2026

Welcome to Tiled Up. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or purchasing products from us, you agree to these Terms of Service, subject to your statutory rights under applicable law.

Website: tiled-up.co.uk

1. General Information

Tiled Up operates an online store offering tiling tools, accessories, and related products.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and services to customers.

We reserve the right to update our website, product listings, and services when necessary.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding contract or have the necessary permission from a parent or legal guardian.

You agree not to use our website for unlawful or fraudulent activities.

You must not attempt to interfere with the security, functionality, or operation of our website.

3. Products and Descriptions

We aim to provide accurate product descriptions, specifications, images, and pricing information.

However, minor differences in product appearance, colour, or packaging may occur.

Customers are encouraged to review product descriptions, measurements, and compatibility information before purchasing.

We reserve the right to modify product descriptions, discontinue products, or correct errors when necessary.

Nothing in this section affects your statutory rights if products are not as described, satisfactory, or fit for purpose.

4. Pricing and Payments

All prices displayed on our website are in British Pounds Sterling (GBP) unless otherwise stated.

Any applicable taxes and shipping charges will be displayed during checkout.

We reserve the right to change product prices without prior notice. Price changes will not affect orders that have already been accepted.

Payments are processed through the secure payment methods available at checkout.

We do not guarantee the availability of every payment method for every transaction.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An automated order acknowledgement does not necessarily constitute acceptance of your order.

A binding sales contract is formed when we send an order acceptance or dispatch confirmation, as specified in our checkout communications.

We may decline or cancel an order before acceptance due to product unavailability, suspected fraud, payment issues, or obvious pricing errors.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or at checkout.

Delivery times may vary depending on product availability, destination, and courier services.

Any applicable delivery charges will be displayed before checkout is completed.

For full details, please review our Shipping Policy.

If delivery is delayed, we will comply with applicable consumer protection laws, including statutory rights relating to late or failed delivery.

7. Returns, Refunds, and Cancellations

We want customers to be satisfied with their purchases.

Eligible returns, refunds, and exchanges are handled according to our Return and Refund Policy.

UK consumers generally have the right to cancel eligible online purchases within 14 days of receiving the goods, subject to statutory exceptions.

Customers may also have additional rights where goods are faulty, damaged, or not as described.

Our voluntary return policy does not replace or restrict statutory consumer rights.

8. Product Usage and Safety

Our products include tiling tools and accessories intended for appropriate installation, maintenance, and construction-related activities.

Customers should:

• Follow product instructions and safety recommendations.

• Use suitable protective equipment when required.

• Ensure tools and accessories are compatible with their intended applications.

• Avoid improper installation, misuse, or unauthorised modification.

• Keep potentially hazardous tools and small components away from children.

We are not responsible for damage resulting solely from improper use where permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded.

9. Intellectual Property

All website content, including text, product descriptions, graphics, photographs, logos, and design elements owned by or licensed to Tiled Up, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission from the relevant rights holder.

10. Customer Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate and up-to-date information when creating an account or placing an order.

Please notify us if you suspect unauthorised access to your account.

We may restrict access where reasonably necessary to protect website security or prevent fraudulent activity.

11. Third-Party Services and Links

Our website may include links to third-party websites, applications, payment providers, or delivery services.

These services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party content or services outside our control, except where applicable law provides otherwise.

12. Privacy and Data Protection

We respect customer privacy and handle personal information in accordance with applicable data protection laws.

Our Privacy Policy explains how we collect, process, store, and share personal information.

By using our website, you acknowledge that your information will be processed as described in our Privacy Policy.

13. Website Availability

We aim to keep our website accessible, secure, and functioning correctly.

However, temporary interruptions may occur due to maintenance, technical problems, or circumstances beyond our reasonable control.

We may update, suspend, or modify website functionality when necessary.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded or restricted.

Subject to applicable law, we are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our legal obligations.

We do not exclude liability for foreseeable losses caused by our breach of contract or failure to exercise reasonable care and skill.

15. Prohibited Activities

Customers must not use our website to:

• Engage in fraudulent or illegal transactions.

• Upload malicious software or harmful code.

• Attempt unauthorised access to website systems.

• Infringe intellectual property rights.

• Submit false or misleading information.

• Interfere with other customers' use of our services.

We may take appropriate action against misuse of our website.

16. Changes to These Terms

We may revise these Terms of Service to reflect changes in our business operations, website functionality, or legal obligations.

Updated terms will be published on this page with a revised Last Updated date.

Changes will not retrospectively remove rights arising under an existing purchase contract.

17. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, taking account of the relevant UK jurisdiction and mandatory consumer protections.

Consumers retain any rights and legal remedies available under applicable consumer law.